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The initiatives outlined in the strategic plan offer bold solutions that respond to both the goals and mission of the university and our stakeholder’s needs. Each commitment speaks to the foundational role that IT Services plays in accelerating the growth of the university, supporting a holistic user experience, and simplifying systems and structures in collaboration with institutional partners. Together, we will encourage discovery and learners who are prepared to pursue their passions and achieve success, and we will continue to support the ongoing ascent of the nation’s number one public university.

Strengthen the Foundation

Enterprise Infrastructure Solutions

Description: Reimagine and unify our network to enable a scalable, flexible and secure foundation for digital innovation now and into the future. 

Benefits: Create a seamless and consistent connected experience across UCLA to meet the diverse needs of students, faculty, and staff  

Enterprise Information Security

Description: Strengthen campus-wide cybersecurity capabilities and establish a secure digital environment in support of UCLA’s mission 

Benefits: Protect and empower the Bruin community by creating a security-minded culture while enhancing the University’s ability to anticipate and respond to cybersecurity threats

Application Modernization

Description: Implement JAGGAER procure to pay solution, to support procurement-related processes, and modernize legacy systems and applications.

Benefits: Modernizes campus financial systems and transforms business processes.

Project Manager:Mark DeMaio (Project Director) and Matthew Trimmer (Project Manager)

See Ascend website.

Description: Implement Oracle Financials Cloud to achieve crucial, modern efficiencies, streamline reporting needs, and meet regulatory requirements.

Benefits: Modernizes campus financial systems and transforms business processes.

Project Director:Mark DeMaio

SeeAscend website.
Description: Replace UCLA’s aging mainframe-based Financial Aid system.

Benefits:Improves student financial aid portal experiences with interactive features like an embedded financial aid calculator, four-year financial aid projections, and document upload with eSignature.

Project Manager:Ming Fu andSamantha Hamman

For feedback, please leave your thoughts in our POPin

SeeFACET website.

Description: Implement modernized HR systems including the Bruin CHR Service Center (powered by ServiceNow HRSD), JDXpert, and iCIMS Talent Cloud to replace PeopleAdmin and the HRPOC Ticketing System.

Benefits: Modernize vital HR systems, streamline processes, and improve the overall experiences of HR clients, employees, and the campus community.

Program Lead: Jennifer Ferry

Visit: HR IT System Optimization (HRITSO) Webpages


Advance the Mission

Customer Experience & Relationship Management

Enterprise Data & Analytics

Academic Technology

Description: Reduce campus Google Workspace for Education (GWE)'s storage consumption to within newly mandated limits per UCLA's licensing, in response to Google eliminating free unlimited storage.

Benefits: Optimize how data is stored in Google Workspace through improved security, controls, and account management to ensure adequate storage to support UCLA's mission.

Project Manager: Tony Rudd

Operational Excellence

Operating Model

Description: An effort to improve efficiency and streamline IT operations be consolidating disparate IT units across campus administration into a more centralized structure.

Benefits: Streamlined and consistent service, effective resource allocation, improved customer service, increased cross-team collaboration.

Project Manager:Jennifer Ferry

Description: An internal organizational transformation which includes new professional development opportunities for staff; clearer career pathways; new ways of working; a commitment to equity, diversity, and inclusion; and a new organizational structure.

Benefits: Increased pathways of career growth, learning and development opportunities, improved customer service and user experience, modern ways of working, and enhanced network and security posture.

Project Manager:Jennifer Ferry