Office of the CIO

Working Title

Executive Director, Business Information Technology

Career Tracks Job Summary

Involved in the development of server/OS/desktop/mobile applications and services including researching, designing, developing specifications for designing, writing, modifying, testing, debugging, troubleshooting and maintaining source code. Also having direct or related involvement in designing related databases, user interfaces, integration to other systems/applications, content or multimedia processes. Work includes analysis and design to post-production processes, quality assurance, maintenance and documentation.

Career Tracks Generic Scope and Custom Scope Text

Oversees through subordinate managers a large department or multiple smaller units, OR manages a highly specialized technical function/team. Has significant responsibility to achieve broadly stated goals through subordinate managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact.

Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for applications programming initiatives. Involved in developing, modifying and executing policies that affect immediate operation(s) and may also have impact campus-wide, throughout a medical center or other university entity. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.

Department Summary

Business Information Technology sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of administrative stakeholders across the university. The Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains core enterprise technologies ensuring functionality, quality, business value, user-experience, and digital accessibility of the products and platforms meet the expectations of the campus community. Business Information Technology fuels ITS’ cloud-first strategy by strategically reducing technical debt in partnership with other departments and teams leveraging cutting-edge techniques to accelerate releases using automation and application lifecycle management standards and tools. 

Type of Supervision Received

Reports to Deputy CIO; Directly supervises ~7 FTE; Indirectly supervises ~45 FTE.

% of Duty Total (must total 100%)

Core Function

Duty Statements

35%

Product/Application/Technology Development and Management Oversight

1. Develops and executes a comprehensive technology strategy for business information and administrative products, platforms, and systems, aligning technology with the university's business objectives and operations.
2. Orchestrates the transformative journey from a traditional IT application services model to a future-facing, product model.
3. Oversees the Business Information Technology team, providing strategic leadership and guidance to a team responsible for configuring, monitoring, and optimizing administrative applications, including those that enhance productivity, collaboration, financial management, and HR processes.
4. Collaborates closely with university stakeholders to understand their evolving needs and align technology services accordingly.
5. Develops and manages the budget for the Business Information Technology department, ensuring effective allocation of resources and cost optimization.
6. Ensures compliance with relevant policies, regulations, and security standards in the implementation and management of administrative applications.
7. Ensures the adoption of standard product methodologies and standard application development tooling to support management of products and platforms at scale while maintaining a high-degree of quality.

10%

Continuous Improvement

1. Fosters a culture of innovation, continuous improvement, and user-centricity within the team, inspiring them to create seamless and transformative digital experiences.
2. Identifies opportunities for innovation and improvement in business information technologies, driving initiatives to enhance the university’s administrative functions.
3. Stays informed about emerging trends and best practices in business information technologies, assessing their potential impact and relevance to the university's administrative programs.
4. Promotes a human-centered design approach to product management.

10%

Project Planning & Management

1. Directs, develops, and presents proposals  and business cases related to business information technologies to senior leadership to secure funding and support for programs and initiatives.
2. Provides leadership and guidance on the strategic use of administrative technologies to drive process improvements, efficiency, and data-driven decision-making across the university.
3. Develops formal project plans for complex projects that include interdisciplinary teams; conducts resource planning, work estimation, and oversees related interdependencies; may oversee and/or develop master project plans.

10%

Communications & Training

1. Clearly articulates the organization's vision, values, goals, and strategy; explains how the Business Information Technology team's purpose and goals contribute to UCLA’s broader academic mission.
2. Provides strategic guidance to university leadership on administrative technology initiatives, presenting reports, recommendations, and updates as needed.

10%

Relationship Management & Development

1. Collaborates with stakeholders from various business units and departments to understand their evolving needs and align administrative technology services accordingly.
2. Optimizes user experience by working closely with stakeholders and end-users to understand their needs and provide user-friendly interfaces and functionalities.
3. Fosters strong relationships with business leaders and stakeholders, promoting effective communication, collaboration, and alignment between technology and business objectives.

20%

Leadership, Management, and Supervision

1. Develops Business Information Technology team objectives, strategy, and goals; provides clear and consistent information regarding team and unit specific goals and objectives.
2. Leads recruitment, selection, hiring, and performance management processes for the Business Information Technology team.

 5%

Other

1. Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus.
2. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.
3. Maintains current knowledge of University policy and procedure; effectively, consistently and fairly applies University policy and/or campus/division procedures for assigned area and team members supervised; complies with University, Campus and division policies and procedures regarding privacy of information, authorized use of University resources and the security of University systems and data.
4. Performs other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.

Education

Education Details

Required/Preferred

Bachelor’s Degree

In one or more of the following fields: information technology, customer service, computer science, public administration, business administration, or related field.

Required 

Advanced Degree

In one or more of the following fields: information technology, customer service, computer science, public administration, business administration, or related field.

Preferred

Experience

Experience Details

Required/Preferred

12 or more years

Experience working in one or more of the following fields: information technology, customer service, higher education, application services, IT service management, or related field.

Required 

8 or more years

Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.

Required 

#

KSA

Required/Preferred

1

Proven experience in a senior leadership role within the field of administrative applications or business information technologies, preferably in a higher education or large organizational setting.

Required 

2

Strong knowledge and understanding of a broad range of administrative application technologies such as ERP, CRM, Zoom, Slack, Office 365, HRIS, etc.

Required 

3

Demonstrated experience in developing and executing technology strategies for administrative applications that align with business objectives.

Required 

4

In-depth understanding of business processes and needs in a complex organizational environment.

Required 

5

Expertise in end-to-end application lifecycle management of business-related digital products, from ideation and development to implementation, evaluation, and refinement.

Required 

6

Highly skilled in written and verbal communications and is able to communicate on behalf of large teams and relay highly complex technical information. Significant experience communicating with technical and non-technical leaders.

Required 

7

Significant demonstrated experience leading and managing teams, including advanced abilities in persuasion, negotiation, change management, and mentorship.

Required 

8

Highly advanced project management skills with significant experience delivering multiple complex projects, delegating responsibility between teams, overseeing multiple projects, managing others, and leading teams to prioritize among competing project/customer needs. Significant experience managing teams in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.

Required 

9

Significant experience solving complex, technical and non-technical problems with budget, timeline, and other resource implications. Able to delegate solutioning when appropriate to the proper resources. Experience operating as a point of escalation or final decision making. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.

Required 

10

Significant experience providing inclusive leadership of others, establishing, and advancing an inclusive environment that values equity, diversity, inclusion and belonging.

Required 

11

Integrates creative thinking and industry-leading practices into diverse team operations; has demonstrated experience inspiring teams to innovate and grow. Has significant experience leading in an ever-changing, fast-paced environment.

Required 

12

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred