Office of the CIO

$197,490 - $245,612 

Deputy Chief Information Officer (DCIO)

Involves providing oversight on a variety of IT services. Assignments may include data collection, application management, IT project management, lean process improvement, systems administration, systems and process analysis, solution development and maintenance, business technical support or a combination of these and / or other IT functions.  

The Technical Operations team oversees the successful integration of IT team members from various administrative units into the central ITS organization at UCLA. This team has significant breadth of expertise inclusive of application development/monitoring, infrastructure maintenance, desktop support, server/storage provisioning, and A/V IT. Additionally, this team services a wide range of unique customers and products used across the university, including but not limited to hospitality products for room reservations and parking management products. Beyond the Administrative IT Consolidation effort, this team also provides oversight of standards and performance of daily operations to other DCIO departments.  

Reports to Deputy CIO; directs and manages all Administrative IT personnel who join ITS as part of the Admin IT Consolidation effort. Manages team of approximately 50 full-time staff. 

IT Integration Management  

1. Develops and executes integration strategies for the consolidation of IT team functions, technologies, and processes from distributed parts of the university or service transition from product implementations. 
2. Ensures clear communication, stakeholder buy-in, performance goals, and minimal disruption to existing services throughout integration efforts. 
3. Provides direct oversight of approximately 50 incoming IT professionals during transition phases, including technical staff of varied IT specialties and subject matter expertise. 
4. Coordinates and facilitates service continuity with participating IT functions, ensuring minimal disruption to day-to-day operations.  
5. Plans and executes gradual integration of new or consolidated services and team members into appropriate ITS departments in a thoughtful, intentional, and effective manner.  
6. Establishes reporting structures and performance metrics for newly consolidated or sustainment teams, ensuring alignment with the overall IT strategy and objectives. 
7. Delivers targeted change management to transitioning team members, current IT staff members, impacted units, and end users throughout the administrative IT consolidation or project sustainment efforts.  

Continuous Performance Improvement 

1. Continuously assesses and improves IT processes and practices to increase efficiency, reduce costs, and improve service quality. 
2. Oversees innovation within the Deputy CIO’s organization and works with department leaders to determine how latest technological advancements and innovations impact operations and service levels.  
3. Leads integration of new technologies into processes and systems for non-PMO projects.  
4. Initiates process improvement projects based on data analysis, implementing changes such as redesigned processes or new technologies.  
5. Monitors operational performance, using performance metrics to track progress and identifies improvement efforts as needed.  

Operational Excellence & Alignment 

1. Works with the Deputy CIO and department leaders to establish operational goals that align with the vision of ITS. Ensures operational alignment and coordination across teams through key metrics.  
2. Fosters a culture of collaboration and clear communication across the teams to ensure seamless coordination of operations. This includes managing processes between teams and clarifying roles and responsibilities to prevent confusion or overlap.  

Technical Analysis 

1. Leads a team that works with stakeholders to understand needs and translate into technical requirements.  
2. Uses process and flow modeling techniques to represent current and proposed processes and identify areas of inefficiency and improvement.  
3. Monitors SLA performance across operational focus areas and trend operational health. Identifies bottlenecks and reports monthly on service and process improvement.  

IT Operations Oversight  

1. Collaborates with the Deputy CIO to implement strategic plans for the university's IT services, focusing on operational efficiency and customer satisfaction. 
2. Provides regular reporting on IT function performance including key performance indicators and service level targets. 
3. Ensures that IT services meet agreed-upon performance standards and are delivered cost-effectively. 
4. Works closely with all other Deputy CIO direct reports to provide support and direction for operational activities, including, when necessary, hands-on support of IT Service Center, Infrastructure/Network Teams, Applications Development, and more.  
5. At times, this leader may represent the Deputy CIO in meetings, committees, and events, as needed, acting as a liaison to ensure clear communication and alignment of initiatives. 

Project Planning & Process Improvement 

1. Develops formal plans for complex projects that include interdisciplinary teams; conducts resource planning, work estimation, and oversees related interdependencies; may oversee and/or develop master project plans. 
2. Oversees lean process management to assess and identify opportunities for performance and cost improvements. 

Communications & Training 

1. Clearly articulates the organization's vision, values, goals, and strategy. 
2. Continually develops skills, knowledge, and abilities of self and team members to maintain currency with new developments in IT Services. 
3. Effectively presents complex technical topics considering audience level and knowledge, including communicating highly technical information to technical and non-technical audiences. 

Relationship Management & Development 

1. Represents ITS across campus and demonstrates credibility and business acumen to represent the strategic value attained through ITS projects, programs, and initiatives. 
2. Possesses deep knowledge of UCLA organizational structure, key customers, and stakeholders; actively shares information with direct reports and team members to establish a culture of knowledge and inclusiveness. 
3. Utilizes internal and external relationships to drive ITS services, programs, and initiatives.  Collaborates closely with cross-functional teams to ensure seamless integration and alignment of technical operations with other departments.  
4. Engages with key stakeholders, including executive leadership and external partners, to understand their needs, communicate technical requirements, and delivers solutions that meet their expectations.  

Leadership, Management, and Supervision 

1. Develops team objectives, strategy, and goals; provides clear and consistent information regarding team and unit specific goals and objectives.  
2. Evaluates current team competencies to determine capability gaps; develops job, project, and assignment specifications for review by Human Resources; with guidance, aligns budget with resource plans to determine most effective approach to fulfilling capability gaps. 
3. Oversees the performance management process for the Technical Operations team; continuously provides formal and informal feedback to team members in the attainment of goals and objectives. 

Other 

1. Performs other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time. 
2. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work. 
3. Maintains current knowledge of University policy and procedure; effectively, consistently and fairly applies University policy and/or campus/division procedures for assigned area and team members supervised; complies with University, Campus and division policies and procedures regarding privacy of information, authorized use of University resources and the security of University systems and data. 
4. Performs other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time. 

In one or more of the following fields: information technology, computer science, data science, public administration, business administration, or related field. 

Required  

In one or more of the following fields: information technology, computer science, data science, public administration, business administration, or related field. 

Preferred 

Experience working in one or more of the following fields: information technology, data, analytics/reporting, higher education, application and services, IT service management, or related field. 

Required  

Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. 

Required  

Ability to make data driven decisions to anticipate customer needs and future and emerging trends and is able to articulate a vision and strategy that motivates others to action. 

Required  

Experience managing complex IT projects and/or programs with multiple priorities, stakeholder groups, and dependencies.  

Required  

Deep understanding of data functions, infrastructure, applications/products, customer experience, and educational technologies. 

Required  

Demonstrated experience in strategic planning, project management, and successful execution of complex technical projects. 

Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication. 

Required  

Experience successfully mentoring and developing IT professionals by outlining goals, objectives and encouraging continuous realignment and training. 

Required  

Demonstrated excellent relationship building skills and experience managing technical staff. 

Required  

Proven planning and organizational skills, effective time management abilities, and a growth mindset. 

Required 

Proven ability to develop organization-wide data governance best practices and procedures. 

Required  

Proven success leading and managing high-performing teams with demonstrated leadership values and coaching skills. 

Required  

Collaborative leadership and management style with the ability to drive change while maintaining an equitable, consistent work environment. 

Preferred 

Ability to interface with all levels of the organization, influence decision makers, and set and manage expectations. 

Preferred 

Experience in complex higher education environments, serving academic and administrative functions of a large public university. 

Preferred